Last Updated: July 2026

Thank you for shopping with Libaas Studio. We are committed to providing high-quality products and an exceptional shopping experience. However, we understand that there may be situations where you need to return or exchange a product. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

Applicability of this Policy

This Return & Refund Policy applies to all products purchased directly from Libaas Studio through our official website.

Returns

We accept returns under the following conditions:

• You may request a return within 7 days from the date your order is delivered.

• The product must be unused, unworn, unwashed, and in its original packaging with all tags, labels, accessories, and invoices intact.

• Products returned without their original packaging or showing signs of use may not qualify for a refund or exchange.

• If a product has a manufacturing defect or you receive an incorrect item, please contact our Customer Support immediately. We may request photographs or videos to verify the issue before processing your request.

• For products with manufacturing defects, all original packaging, accessories, manuals (if applicable), and tags must be returned.

Return Policy for Large or Heavy Items

For oversized or bulky products such as furniture, home décor, or other large items:

• Customers must contact our Customer Support team before returning the item.

• Return shipping arrangements will be provided after the return request is approved.

• Return shipping charges may apply unless the return is due to our error or a manufacturing defect.

• Refunds will be processed only after the returned item has been received, inspected, and approved by our quality control team.

How to Return a Product

To request a return:

1. Contact our Customer Support within 15 days of receiving your order.

2. Provide your Order Number, Name, and the reason for the return.

3. Our team will guide you through the return process and provide the return instructions.

4. Once the returned item is received and passes inspection, your refund or exchange will be processed.

Product Conditions Eligible for Return

Products are eligible for return if they are:

• Brand new and unused

• In their original packaging

• Complete with all accessories, labels, manuals, and invoices

• Free from damage caused after delivery.

Non-Returnable Products

For hygiene, safety, and customization reasons, the following items cannot be returned or refunded:

• Customized or personalized products

• Products damaged due to misuse, negligence, or improper handling

• Products returned without original packaging or missing accessories

• Used, washed, or worn clothing

• Undergarments, lingerie, socks, swimwear, and hosiery

• Cosmetics, skincare, beauty, and personal care products once opened

• Perfumes and fragrances after use

• Food, beverages, and consumable products

• Baby hygiene and feeding products

• Gift Cards and Digital Products

• Products marked as Final Sale or Non-Returnable

• Items with removed or damaged serial numbers

• Hazardous materials or flammable products

Exchanges

We gladly offer exchanges in the following cases:

• Incorrect size (subject to stock availability)

• Incorrect product delivered

• Manufacturing defects

• Damaged item received during shipping

Exchange requests must be submitted within 15 days of delivery.

Refunds

Refunds will be issued under the following circumstances:

• The product received is defective or damaged.

• The product received differs significantly from its description.

• An incorrect product was delivered.

• Your order was canceled before shipment.

• Libaas Studio is unable to fulfill your order.

If the return is due to customer preference (change of mind, wrong size ordered, or incorrect purchase), the refund will exclude any original shipping charges, and return shipping costs may be the customer’s responsibility.

Refund Procedure

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed according to your original payment method:

• Cash on Delivery (COD): Refund via Bank Transfer or Store Credit.

• Credit/Debit Card Payments: Refund will be credited back to the original payment method.

• Online Payments: Refunded through the original payment gateway whenever possible.

Refund Processing Time

After your returned product has been inspected and approved:

• Credit/Debit Card Refunds: Within 9–12 business days (depending on your bank).

• Bank Transfer Refunds: Within 9–12 business days after approval.

• Store Credit: Issued within 3–5 business days.

• Canceled Orders (Before Shipment): Full refund will be processed automatically to the original payment method.

Please note that processing times may vary depending on your financial institution or payment provider.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Please include clear photos or videos of the product and packaging to help us resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact our Customer Support team.

Libaas Studio

📍 Address: Burhani Nagar, Qasimabad, Hyderabad, Sindh, Pakistan

📧 Email: info@libaasstudio.pk

📞 Phone: +92 337 731 9790

💬 WhatsApp: +92 337 731 9790

Our customer support team will be happy to assist you and ensure your return or refund request is handled promptly and professionally.

Thank you for choosing Libaas Studio. We appreciate your trust and look forward to serving you again.